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The Compensation Agency is fully commented to providing our customers with the highest standards of service. Though we work hard to provide the best service possible, we recognise that sometimes things can go wrong. While the Agency is unable to address complaints based on policy decisions, if you are not satisfied with the way in which your application has been dealt with; or you are unhappy with other aspects of our service, we would like to hear from you.
Complaints can be made either informally or formally:
Informal verbal complaints can be made in person or by telephone to a caseworker or the Complaints Officer. Most complaints can be resolved satisfactorily in this way, however, if you remain dissatisfied with our service you may wish to make a formal written complaint, on a Complaints Form, to:- The Complaints Officer
- The Chief Executive
Your complaint will be investigated and a substantive response issued within 10 working days of receipt of the complaint.
If, following the use of our complaints procedure, you remain dissatisfied with our service you may lodge a written complaint to the Parliamentary & Health Service Ombudsman via your local MP/MLA.
