Complaints
Our charter statement describes your right to let us know if you are not
satisfied with any aspect of the service you have received and to have your
complaint investigated within ten working days.
To make a complaint please
email or write to
our Complaints Officer at:
The Compensation Agency
34 Upper Queen Street
BELFAST BT1 6FD
The Agency has a Key Performance target to respond to 95% of complaints received within 10 working days of receipt. We are currently acheiving this target
The following table shows the number of complaints received
by the Agency from April 2007:
|
April |
2 |
|
May |
2 |
|
June |
1 |
|
July |
2 |
|
August |
3 |
|
September |
4 |
|
October |
6 |
|
November |
- |
|
December |
- |
|
January |
- |
|
February |
- |
|
March |
- |
|
Total to date |
20 |
|
complaints
