Charter Statement Foreword
We recognise the trauma and difficulties suffered by victims of violent crime and we aim to provide a service which is efficient, sensitive, and confidential. This charter statement reflects the high standards to which the Agency aspires and the service that you can expect from us. In devising our systems and procedures and in delivering our services the Agency's aim is customer satisfaction. Our success to date has been recognised by the award of Chartermark and Investors in People.
