Targets 2009-2010

 Key Performance Targets 2009/10            Month ending 30 June    
 Key TargetsAreaTarget Year to Date ForecastLast Year
       
       
1To clear 225 Criminal Injury 1988 Order claims by 31 March 2010Criminal Injury225385692
       
2To clear 62% of all cases still in hand at 1 April 2009 by 31 March 2010Criminal Damage62%21%16%31%
       
3To clear 32% of all cases received in year by 31 March 2010Criminal Damage32%8%32%6%
       
4To make a decision on 75% of claims in hand on 1 April 2009 by 31 March 2010Tariff75%26%19%31%
       
5To make a decision on 29% of claims registered in year by 31 March 2010Tariff29%4%7%3%
       
6To make a decision on 91% of review cases in hand on 1 April 2009 by 31 March 2010Tariff91%59%23%52%
       
       
7To make a decision on 51% of review cases received in year by 31 March 2010Tariff51%23%51%37%
       
8That the Agency's standards of adjudication are appropriate.  This will be confirmed by the Department's Internal Audit Branch through random sampling of claimsAll schemesTo be confirmedVerified at year endVerified at year endVerified at year end
       
9To manage the Agency spending on salary, running costs and capital within financial limits agreed with the Department (including in-year adjustments)Finance£4,685k£752k£1,034k£862k
       
10To investigate and reply to 95% of complaints within 10 working days of receiptCorporate Services95%100%95%100%